Need a hand? We’re here to help.

Whether you’re choosing your dog’s first bag of food, switching to a more suitable recipe, or simply checking where your order has got to, our team is always happy to help. We know every dog is different, from puppies finding their paws to older dogs who need a little extra care, so we’ll always do our best to point you in the right direction.

You can contact the Natural Dog Food Company using the form above, by phone, or by email. Please include as much detail as possible in your message, such as your dog’s age, breed, current food, any sensitivities, and what you’re hoping to improve. The more we know, the easier it is for us to give useful, practical advice.

We can help with questions about our ranges, ingredients, feeding amounts, Subscribe and Save, deliveries, returns, stockist enquiries, breeder accounts, retailer registrations, and general product support. If your question is about an existing order, please include your order number so we can find it quickly.

Our UK-based team is available Monday to Friday, and we aim to respond as quickly as possible during working hours. You may also find an instant answer in our FAQs, shipping policy, or refund policy, especially for delivery times, returns, and common account questions.

At the Natural Dog Food Company, we believe good customer service should feel personal, knowledgeable, and straightforward. No scripts, no fuss, and no complicated jargon — just honest help from people who care about dogs and understand how important their food is.