Natural Dog Food Company Terms and Conditions

Welcome to the Natural Dog Food Company. These Terms and Conditions apply to all use of our website and services. By accessing and using our site or subscribing to our services, you agree to be bound by the terms outlined below. Please read these terms carefully before making any purchase or subscription.

1. General Information

Natural Dog Food Company is a family-owned business providing premium dog food and related products. These terms govern your use of our website and any purchases or subscriptions you make.

2. Products and Availability

We strive to provide accurate descriptions and images of our products, but minor variations may occur. All products are subject to availability. We reserve the right to change or discontinue products without prior notice.

3. Pricing

All prices displayed on our website are in GBP (£) and include VAT unless stated otherwise. We endeavour to ensure all pricing information is correct, but errors may occur. If we discover a pricing error for any items in your order, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

4. Offers and Promotions

We may offer discounts, promotions, or other offers on our products from time to time. These offers are subject to availability and may be withdrawn at any time without prior notice. If an offer is withdrawn, it will not affect any orders already placed before the offer was removed.

5. Subscription Service

We offer a subscription service that provides regular deliveries of our products. By subscribing, you agree to the recurring payment of the subscription fees for the products you have selected. You may cancel your subscription at any time by logging into your account or contacting our customer service team, but please note that cancellations must be made before your next billing cycle to avoid being charged for the next delivery.

5a. Subscription Price Changes

While we aim to notify you of any price changes in advance, we reserve the right to modify the price of your subscription at any time. Any price changes will take effect from your next billing cycle. By continuing with your subscription after the price change, you agree to the new pricing. If you do not agree to the new price, you must cancel your subscription before the new price takes effect.

6. Payment

Payments for one-off purchases or subscriptions can be made via the payment methods listed on our website. Subscription payments will be automatically charged to your chosen payment method at the start of each billing cycle. It is your responsibility to ensure your payment details are accurate and up-to-date.

7. Delivery

We aim to deliver your order within the estimated time frame provided, but delivery times are not guaranteed. If a delivery is delayed due to reasons beyond our control, we will inform you as soon as possible. Please refer to our Delivery & Returns page for further details on delivery policies and charges.

8. Cancellations and Returns

You may cancel your order within 14 days of receiving your goods. If you wish to cancel, please contact our customer service team for return instructions. Products must be returned unused and in their original packaging for a refund to be issued. Please note, subscription cancellations must be made prior to the next billing date to avoid being charged.

9. Limitation of Liability

Natural Dog Food Company will not be liable for any indirect, special, or consequential damages arising from your use of our website, products, or subscription services. Our liability for any claim arising from these terms shall not exceed the price paid for the product or service in question.

10. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our services signifies your agreement to the updated terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms and Conditions or need assistance with your order, please contact us at:

Natural Dog Food Company
Email: info@naturaldogfoodcompany.com
Phone: 0800 848 8049

Thank you for choosing the Natural Dog Food Company.